18+ Warning: This product contains nicotine. Nicotine is an addictive chemical.

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Shipping Policy

Welcome to SoulmateVape.com, your premier destination for vaping products in Dubai and across the Emirates. We are committed to providing you with a seamless and efficient shopping experience. Please read our shipping policy to understand how we deliver your favorite vaping items to your doorstep.

Age Verification

  • Legal Age Requirement: To purchase products from SoulmateVape.com, you must be at least 21 years old. By placing an order, you confirm that you meet the legal age requirement and are legally allowed to buy vaping products.

Shipping in Dubai

  • Standard Delivery: We offer standard delivery for all orders within Dubai. Expect your order to arrive within 3 hours.
  • Premium Superfast Delivery: Need your order urgently? Opt for our Premium Superfast Delivery to receive your items within 1 hour. This service incurs an additional charge of 50 DHS per delivery.

Shipping to Other Emirates

  • Same-Day Delivery: For orders placed before 1 PM to other Emirates, including Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, and Al Ain, we offer same-day delivery.
  • Next-Day Delivery: Orders placed after 1 PM will be delivered the next day.

Shipping Charges

  • Calculation of Shipping Fees: Shipping fees will be calculated and added to your order total after the successful placement of your order.

Additional Information

  • Order Tracking: Once your order is dispatched, we will provide you with tracking information so you can follow your order’s journey to your doorstep.
  • Customer Support: If you have any questions about your order or our shipping policy, please contact our customer support team for assistance.


  • Delivery Times: While we strive to meet the delivery times stated, there may be delays due to unforeseen circumstances. We appreciate your understanding and patience.
  • Product Availability: All deliveries are subject to product availability. In the unlikely event that an item is out of stock, we will inform you promptly.

Thank you for choosing SoulmateVape.com for your vaping needs. We look forward to serving you and providing you with the best vaping products and a hassle-free delivery experience.